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At Anam Official Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may request a refund under our refund policy.
- Refund requests must be submitted within 7 days of receiving the product.
- Items must be returned in their original, unused condition with all tags and packaging intact.
- Some products, such as intimate wear or personalized items, may be non-refundable for hygiene reasons.
- Refunds are processed after the returned item has been inspected and approved.
- Shipping charges are generally non-refundable unless the return is due to our error or defective products.
For more details or to initiate a refund, please contact our customer support team.
At Anam Official Store, we accept returns for the following valid reasons:
- Damaged or Defective Products: Items received with manufacturing defects or damage during shipping.
- Incorrect Items: If you receive a product different from what you ordered.
- Size or Fit Issues: If the product does not fit as expected (subject to return policy conditions).
- Quality Concerns: If the product does not meet the quality standards as described.
- Change of Mind: Returns due to customer preference are accepted only if the item is unopened, unused, and in original condition (where applicable).
Please note that some products, such as intimate wear and personalized items, are non-returnable due to hygiene and customization reasons.
For all returns, please contact our customer support within 7 days of delivery to initiate the process.
At Anam Official Store, once we receive and inspect your returned item, we aim to process your refund within 7 to 10 business days.
Please note:
- Refunds will be credited back to the original payment method used during purchase.
- Shipping fees are generally non-refundable unless the return is due to a defective or incorrect item.
- Processing times may vary depending on your bank or payment provider.
If you have not received your refund after this period, please contact our customer support for assistance.
At Anam Official Store, refunds are processed through the same payment method you used to make your purchase. Once your return is approved and the item is inspected, we will initiate the refund to your original payment account.
Depending on your bank or payment provider, it may take 3 to 7 business days for the refunded amount to appear in your account.
If you paid by credit/debit card, PayPal, or other online payment systems, the refund will be credited back to that account directly.
For any questions or concerns about your refund, please reach out to our customer support team.