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Know it all: From product features to billing—explained clearly.
We’re processing your order with care and attention!
For UAE orders, delivery usually takes 3-5 working days.
For international orders, it can take up to 5-7 working days depending on customs clearance.
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. You can use this tracking number to follow your package’s journey on the courier’s website.
Still have questions? Feel free to reach out to our support team via email or WhatsApp — we’re here to help!
We understand that sometimes plans change! If you wish to cancel or edit your order, please contact our support team within 24 hours of placing your order.
After 24 hours, orders are usually processed and shipped, so cancellations or edits may not be possible.
For assistance, reach out via WhatsApp or email with your order number and details of the changes you’d like.
We’ll do our best to accommodate your request!
We’re sorry your order was canceled!
Orders may be canceled for the following reasons:
✅ Payment not received or declined
✅ Incomplete or incorrect shipping details
✅ Item(s) out of stock or unavailable
✅ Order did not meet our verification requirements
If your order was canceled and you believe this was in error, please contact us via WhatsApp or email. We’ll be happy to assist and help you place a new order if needed.
We’re sorry for the inconvenience!
Sometimes, your order may be shipped in multiple packages due to stock availability or warehouse location. If this happens, the remaining items will be delivered shortly, and you’ll receive separate tracking details for each shipment.
If you believe an item is missing, please contact us within 48 hours of receiving your package. Share your order number and the missing item details, and our team will assist you promptly.
Thank you for your patience—we’ll make sure you receive your complete order as soon as possible!
Your satisfaction is our priority! If there’s any issue with your order—whether it’s a missing item, a damaged product, or a wrong delivery—please contact us within 48 hours of receiving your package.
Here’s how we can help:
✅ Missing item? We’ll verify and ship it to you.
✅ Wrong item? We’ll arrange an exchange.
✅ Damaged product? We’ll provide a replacement.
Please email or WhatsApp us with your order number, photos (if applicable), and a brief description of the problem. Our team is ready to assist and ensure a smooth resolution for you!
To request a return label, please contact our support team within 24–48 hours of receiving your order.
Here’s what you’ll need to do:
✅ Provide your order number
✅ Explain the reason for the return
✅ Attach clear photos (if applicable)
Once we review and approve your request, we’ll provide a return label and further instructions. Please note: return shipping costs may apply unless the return is due to a wrong or damaged item.
Need assistance? We’re just an email or WhatsApp message away!
No worries! Resetting your password is easy:
✅ Click on the “Forgot Password” link on the login page.
✅ Enter your email address associated with your account.
✅ Check your inbox for a password reset link and follow the instructions.
If you don’t receive the email within a few minutes, please check your spam/junk folder. Still need help? Feel free to reach out to us via WhatsApp or email—we’re happy to assist!
To keep your account secure, you can easily change your password anytime:
Log in to your account.
Go to Account Settings or Profile.
Select Change Password.
Enter your current password, then enter your new password twice to confirm.
Save the changes.
If you face any issues or forgot your current password, use the Forgot Password option on the login page to reset it.
Need help? Contact us via WhatsApp or email — we’re here to assist you!
We’re sorry to see you go! If you wish to cancel your account, please contact our customer support team directly via email or WhatsApp with your account details.
Before canceling, we’d love to hear your feedback to improve our services. Please note that canceling your account will remove your order history and saved preferences permanently.
Once we receive your request, we will process the cancellation promptly and confirm with you.
If you have any questions or need assistance, feel free to reach out — we’re here to help!
Thank you for your patience!
Once we receive your returned item and verify its condition, we process refunds within 7-10 business days.
Refunds are issued using the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
If you haven’t received your refund after 10 business days, please contact us with your order number and return details, and we’ll happily assist you.
We want you to be completely satisfied with your purchase! If you need to return an item, please follow these simple steps:
Contact our support team within 48 hours of receiving your order via WhatsApp or email with your order number and reason for return.
Provide photos of the item if it is damaged or incorrect (if applicable).
Once your return request is approved, we will provide you with a return label and instructions.
Pack the item securely in its original packaging and send it back using the provided return label.
Please note: Return shipping costs may apply unless the return is due to a wrong or damaged product.
We’re here to help! Contact us anytime if you have questions or need assistance.
Your satisfaction matters to us!
You can return products within 7 days of receiving your order.
Items must be in their original condition, unused, and with tags attached.
To initiate a return, contact our support team via WhatsApp or email within the return window with your order number and reason for return.
Return shipping costs are the customer’s responsibility unless the product is damaged or incorrect.
Once we receive and inspect the returned item, we will process your refund or exchange promptly.
If you have any questions or need assistance, we’re here to help!
We offer free shipping on orders that meet certain criteria—like minimum purchase amounts or special promotions.
When you add products to your cart, the website will automatically calculate your shipping costs. If your order qualifies for free shipping, you’ll see the free shipping option clearly displayed at checkout before you finalize your purchase.
If you have any questions about free shipping or current offers, feel free to contact us via WhatsApp or email—we’re happy to assist!
If you need to update your delivery address, please contact our support team as soon as possible, ideally within 24 hours of placing your order.
After this period, orders are usually processed and shipped quickly, so address changes may not be possible.
To request a change, send us your order number and the new delivery address via WhatsApp or email. We’ll do our best to accommodate your request!
If the order has already been shipped, you may need to contact the courier directly to update the address.
We’re sorry your order hasn’t reached you yet!
Delivery times typically take 3-5 working days within the UAE, and up to 7 working days for international orders.
You can track your order using the tracking number sent to you via email or WhatsApp once your order has shipped.
If your order is delayed beyond the expected delivery time, please contact us with your order number, and we’ll investigate and update you as soon as possible.
Thank you for your patience!
Yes, we deliver all across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah.
If you’re ordering from within the UAE, rest assured your postcode is covered by our trusted local couriers.
For international deliveries, please contact us directly to confirm if we ship to your specific location.
If you have any questions or want to confirm delivery to your postcode, feel free to reach out via WhatsApp at 03350 445638 or email us at info@anamofficialstore.com. We’re here to help!
Payments are processed based on our agreed terms and payment schedule.
For online sales, payments are received immediately via the chosen payment gateway (e.g., credit card, PayPal).
For partners or suppliers, payments are typically made within [specify timeframe, e.g., 30 days] after invoice approval.
All payments are transferred via bank transfer, PayPal, or other mutually agreed methods.
If you have a specific payment agreement or schedule, please refer to your contract or contact our finance team at info@anamofficialstore.com for details.
We offer multiple convenient payment methods to make your shopping experience smooth and secure:
Credit/Debit Cards (Visa, MasterCard, Maestro)
Cash on Delivery (COD) for orders within the UAE
Bank Transfer (for select customers)
Payment Wallets (e.g., Apple Pay, Google Pay) if available
Online Payment Gateways like PayPal or Stripe
At checkout, simply choose the payment method that suits you best. All transactions are secured with encryption to protect your information.
If you have any questions about payments, feel free to contact us via WhatsApp at 03350 445638 or email info@anamofficialstore.com.
You may receive notifications from us to keep you updated about your order and our services. These can include:
Order confirmation after you place a purchase.
Shipping updates with tracking details.
Promotions and special offers to help you save on future purchases.
Important account information such as password changes or security alerts.
We respect your privacy and only send notifications relevant to your interactions with Anam Official Store.
If you’d prefer to change your notification preferences, please contact us via WhatsApp or email, and we’ll assist you.
For any questions or detailed information about our products, orders, shipping, or policies, you can:
Visit our FAQ page (if you have one).
Contact our customer support team via WhatsApp at 03350 445638 or email us at info@anamofficialstore.com.
Follow us on social media for updates, offers, and news.
We’re always happy to help and provide you with all the information you need!
You can visit us at our physical store located at:
Al Muteena, Deira, Dubai,
United Arab Emirates
Our store hours are:
Monday to Saturday: 10:00 AM – 8:00 PM
Sunday: Closed
For any questions or to confirm store timings, feel free to contact us via WhatsApp at 03350 445638 or email info@anamofficialstore.com.
We look forward to welcoming you!
The Seller Feedback Rating is a score that reflects the overall satisfaction of customers with a seller’s products and services.
It is based on customer reviews and ratings regarding:
Product quality
Delivery speed and reliability
Customer service experience
A high Seller Feedback Rating means that the seller is trusted and consistently provides a positive shopping experience.
At Anam Official Store, we strive to maintain excellent feedback by offering quality products and excellent customer support.
If you have any feedback or concerns, please feel free to share them with us to help us improve!